1 Care Connect, Strategy Grounded in Understanding
How PBS partnered with 1 Care Connect to build clarity, alignment, and a strong foundation for sustainable, values-led growth.
Overview
PBS partnered with 1 Care Connect to strengthen their growth foundations through a strategy process centred on clarity, alignment, and sustainable decision-making. Rather than jumping straight into tactics, the focus was on understanding the organisation at its core—before defining what growth should look like.
Day 1: Deep Understanding Before Growth
Before discussing growth, we focused on understanding who 1 Care Connect is at their core.
- Explored who they serve best and their real day-to-day care delivery
- Identified what makes their approach genuinely different
- Completed a full SWOT analysis to surface strengths, challenges, opportunities, and risks in the NDIS landscape
Outcome
Shared clarity on their distinct value, where growth makes sense, and where it doesn’t.
Between Sessions: Building a Custom Strategy
PBS developed a tailored strategy built specifically around 1 Care Connect’s values, service model, and growth stage.
- Business positioning
- Marketing direction
- Digital and website recommendations
- Business development approach
Nothing templated. Nothing generic.
Fully customised to support long-term, values-led growth.
Day 2: Alignment Before Action
PBS presented the full strategy back to the team and ensured the direction felt authentic and aligned with who 1 Care Connect is.
- Confirmed the strategy reflected their care standards and values
- Ensured clarity on next steps before moving into execution
- Aligned the team on priorities and decision-making
Outcome
Confidence, alignment, and a green light for strategic action.
Why This Approach Matters
Clarity firstÂ
Sustainable growth begins with clarity, not quick fixes.
Alignment protects quality
Understanding and alignment protect the values and care standards that define service quality.
Built for execution
1 Care Connect moves forward with a solid foundation for long-term, values-led growth.
